Learn Customer Service Training – Managing Customer Service

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

This will help you know how to:

• Identify ways to establish links between excellence in customer service and your business practices and policies.
• Develop the skills and practices that are essential elements of a customer service-focused manager.
• Recognize what employees are looking for to be truly engaged.
• Recognize who the customers are and what they are looking for.
• Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

Frequently Asked Questions

• When will I receive my certificate?
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• How long is my certificate valid for?
  Your certificate has lifetime validity. It does not expire.
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• How do I use Learnlibrary once I have paid?
  Once you have created your account and paid, you will receive a welcome email with a link to your learning platform so you can immediately start learning.