Learn Critical Elements of Customer Service Online

Bring customers back again and again, through the 6 critical elements of outstanding customer service

$59.99

SKU: a248294c3bd4 Categories: , ,
Description

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. Specific learning objectives include:

  • Demonstrate a customer service approach
  • Understand how your own behavior affects the behavior of others
  • Demonstrate confidence and skill as a problem solver
  • Apply techniques to deal with difficult customers
  • Make a choice to provide customer service

Course Content

LessonsStatus
1

Session One: Course Overview

2

Session Two: What is Customer Service?

3

Session Three: Who Are Your Customers?.

4

Session Four: Meeting Expectations

5

Session Five: Pre-Assignment Review

6

Session Six: Setting Goals

7

Session Seven: The Second Critical Element – Defined in Your Organization

8

Session Eight: The Third Critical Element – Given Life by the Employees

9

Session Nine: Communication Skills

10

Session Ten: Telephone Techniques

11

Session Eleven: Dealing With Difficult Customers

12

Session Twelve: Dealing With Challenges Assertively

13

Session Thirteen: Dealing With Difficult People

14

Session Fourteen: The Fourth Critical Element – Be a Problem Solver

15

Session Fifteen: Seven Steps to Customer Problem Solving

16

Session Sixteen: The Fifth Critical Element – Measure It

17

Session Seventeen: The Sixth Critical Element – Reinforce It

18

Session Eighteen: Dealing With Stress

Frequently Asked Questions

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    Your certificate has lifetime validity. It does not expire.
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    Your payment is totally secure. All payments are processed through a secure HTTPS web page using SSL. Learnlibrary never collects or stores your credit/debit card or bank details.
  • How do I use Learnlibrary once I have paid?
    Once you have created your account and paid, you will receive a welcome email with a link to your learning platform so you can immediately start learning.

Related Products

$59.99

Course features:

18 Modules

Full Lifetime Access

Available on Web

Certificate of completion

3 Enrolled

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Testimonials

Thank you, I found the course really easy to take in. I look forward to taking the next course with you

Phil

The course was fantastic as it enabled me to learn as much as possible in an environment where I was able to control the pace.

Jason

Covered a lot of things that are relevant to what I need and what I was looking for. Would reccomend

Chloe

Everything was taught so clearly, in simple terms for anyone to understand. I thoroughly enjoyed it and it makes me want to learn more

Carole