Learn How to Handle a Difficult Customer

Learn how to convert your difficult customer into a lifelong advocate of your company


SKU: handling-a-difficult-customer Categories: , , Tags: ,

Customer service roles are key positions in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, you can effectively deal with the most difficult customers and both parties can end the conversation not only satisfied but in a very positive place.

With The Handing A Difficult Customer course, discover how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Get a new perspective on how to react to negative customers and move the customer to a happy, returning customer.

Know how to:

  •  Cultivate a positive attitude
  • Manage internal and external stress
  •  Develop abilities to listen actively and empathize
  •  Build a rapport with customers in person and over the phone
  •  Understand the diverse challenges posed by customers
  •  Develop strategies to adapt to challenging circumstances

Course Content


Module One: Getting Started


Module Two: The Right Attitude Starts with You


Module Three: Stress Management (Internal Stressors)


Module Four: Stress Management (External Stressors)


Module Five: Transactional Analysis


Module Six: Why are Some Customers Difficult


Module Seven: Dealing with the Customer Over the Phone


Module Eight: Dealing with the Customer In Person


Module Nine: Sensitivity in Dealing with Customers


Module Ten: Scenarios of Dealing with a Difficult Customer


Module Eleven: Following up With a Customer Once You Have Addressed Their Issue


Module Twelve: Wrapping Up

Frequently Asked Questions

  • Once you have completed your course you can immediately log in to your account and download/print your certificate.
  • How long is my certificate valid for?
    Your certificate has lifetime validity. It does not expire.
  • How can I pay?
    Our subscriptions are processed by PayPal, Stripe or you can use any Visa, Mastercard or American Express for payments. We do not collect or store your credit/debit card details.
  • Is my payment secure?
    Your payment is totally secure. All payments are processed through a secure HTTPS web page using SSL. Learnlibrary never collects or stores your credit/debit card or bank details.
  • How do I use Learnlibrary once I have paid?
    Once you have created your account and paid, you will receive a welcome email with a link to your learning platform so you can immediately start learning.


Course features:

12 Modules

Full Lifetime Access

Available on Web

Certificate of completion

3 Enrolled

Book with Confidence

14-Day Money-Back Guarantee

Looking to buy in bulk?

We offer discounts to all business. Please send us a message to see how we can help you and your team!

Contact Us


Thank you, I found the course really easy to take in. I look forward to taking the next course with you


The course was fantastic as it enabled me to learn as much as possible in an environment where I was able to control the pace.


Covered a lot of things that are relevant to what I need and what I was looking for. Would reccomend


Everything was taught so clearly, in simple terms for anyone to understand. I thoroughly enjoyed it and it makes me want to learn more