Learn Telemarketing – Using the Telephone as a Sales Tool

Find out how to personalize your telephone call to dramatically increase your sales success


SKU: 29a43356582d Categories: , Tags: ,

Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call. Specific learning objectives include developing the ability to: o Build trust and respect with customers and colleagues. o Warm up your sales approach to improve success with cold calling. o Identify ways to make a positive impression. o Identify negotiation strategies that will make you a stronger seller. o Create a script to maximize your efficiency on the phone. o Learn what to say and what to ask to create interest, handle objections, and close the sale.

Course Content


Session One: Course Overview


Session Two: Pre-Assignment Review


Session Three: Verbal Communication


Session Four: To Serve and Delight


Session Five: Exceptional Things about Telephone Sales


Session Six: Building Trust


Session Seven: It’s More Than Just a Phase


Session Eight: Communication Essentials


Session Nine: Developing Your Script


Session Ten: Pre-Call Planning


Session Eleven: Phone Tag and Call Backs


Session Twelve: Following Up


Session Thirteen: Closing the Sale

Frequently Asked Questions

  • Once you have completed your course you can immediately log in to your account and download/print your certificate.
  • How long is my certificate valid for?
    Your certificate has lifetime validity. It does not expire.
  • How can I pay?
    Our subscriptions are processed by PayPal, Stripe or you can use any Visa, Mastercard or American Express for payments. We do not collect or store your credit/debit card details.
  • Is my payment secure?
    Your payment is totally secure. All payments are processed through a secure HTTPS web page using SSL. Learnlibrary never collects or stores your credit/debit card or bank details.
  • How do I use Learnlibrary once I have paid?
    Once you have created your account and paid, you will receive a welcome email with a link to your learning platform so you can immediately start learning.


Course features:

13 Modules

Full Lifetime Access

Available on Web

Certificate of completion

3 Enrolled

Book with Confidence

14-Day Money-Back Guarantee

Looking to buy in bulk?

We offer discounts to all business. Please send us a message to see how we can help you and your team!

Contact Us


Thank you, I found the course really easy to take in. I look forward to taking the next course with you


The course was fantastic as it enabled me to learn as much as possible in an environment where I was able to control the pace.


Covered a lot of things that are relevant to what I need and what I was looking for. Would reccomend


Everything was taught so clearly, in simple terms for anyone to understand. I thoroughly enjoyed it and it makes me want to learn more